Terms of service.

Shipping

We aim to dispatch your sustainably packaged parcel within two business days upon completion of your order. We maintain open lines of communication and will keep you informed of when your order is shipped. We usually ship as soon as your order is completed. 

If an item is out of stock, or we cannot dispatch your parcel immediately, we will contact you as soon as possible. 

Shipping Costs

UK shipping for orders over 100£ are free; please use the code SHIP100.

Otherwise shipping starts at £3.95 and is based upon the weight of your parcel. We use Royal Mail to ship our parcels and it starts at £2.70 and is calculated based upon parcel weight. 

European shipping starts at £3.95. 

Worldwide shipping starts at £10.95 

Shipping Times

UK : Parcels are usually sent via Royal Mail 48. If you are not at home, you will receive a card through your door. If your parcel has not arrived within seven to ten days, you should check the local sorting office. If your parcel is not collected from a sorting office within two weeks of arriving, it will be returned to us and you will have to pay further postage to have it resent to you. 

Europe: Parcels are sent via Royal Mail International and can take up to five working days to arrive. 

Global: International shipping is sent via Royal Mail and can take up to ten working days. It can take longer depending on your location or during busy periods. 

If you have a special request or need your artwork sooner, please reach out to us and we can expedite your order, arrange special delivery and tracked shipping. 

Please ensure you provide us with the correct delivery information for your order. If an order is returned to us due to an incorrect address, you will be responsible for paying for postage to re-deliver your package. 

International Customs

If you live outside of the UK and the EU, your order may be subject to import taxes and levies once your parcel reaches you.

Refund Policy

You have the right to cancel your order within seven days of your order or receipt of goods, whichever is longer. If you do cancel your order, you will have your payment returned to you. Please contact us via email to make this arrangement. If you have made a bespoke order, we can not refund nor cancel your order. We will also take half of the payment for your bespoke order when you make the request and when your art is completed.  

If your parcel (goods) have been dispatched, you will be responsible for the return of those items at your own cost. Only the cost of the original items will be refunded. 

Exchange Policy

We work hard to ensure descriptions and images are accurate. Photographs of items are as accurate as possible, however due to variations in colour and the nature of digital images, items may vary slightly in colour from the colours displayed on your computer monitor.

If you would like to exchange items, please contact us and we will be happy to discuss it.